Collaboration
Departments collaborate around shared outcomes while retaining their own team ownership and accountability. See Structure for department and squad responsibilities.
How the departments work together
| Business outcome | Collaboration |
|---|---|
| Better buyer experience | Product defines improvements; Technology delivers them; Operations brings customer feedback; Data & AI measures the result. |
| Stronger seller experience | Product and Technology develop seller tools; Operations supports sellers; Finance manages financial processes. |
| Safe and trustworthy trading | Risk & Fraud, Trust & Resolution, Architecture & Security, and Finance coordinate controls and incident responses. |
| Sustainable growth | Marketing develops demand; Product improves conversion and retention; Finance measures profitability. |
| AI-powered execution | Data & AI supports engineering and develops marketplace intelligence; Operations improves service and quality workflows. |
Department leaders remain accountable for outcomes, controls and service quality as AI becomes part of everyday work.
Related pages
- Structure — departments, squads and responsibilities.
- SDLC — Software Delivery Life Cycle — leadership and delivery responsibilities.